Frequently Asked Questions
Are Pear Jewels diamonds real?
Yes – all our diamonds are 100% real, but they are lab-grown, not mined. They have the same chemical, physical, and optical properties as mined diamonds, offering identical brilliance and durability while being more sustainable and ethical.
Do you offer free shipping?
Absolutely. We provide complimentary worldwide shipping on every order – no minimum spend required.
How long will my order take to arrive?
Each piece is made to order. Crafting takes approximately 10–12 business days, and delivery typically takes 15–20 business days, depending on your location. For full details, please see our Shipping Policy.
Can I return or exchange my purchase?
We accept returns and exchanges only for defective or damaged items within 21 days of delivery. Custom, personalised, or engraved jewellery is non-refundable. Please see our Return & Refund Policy for details.
Do you ship internationally?
Yes – we ship to over 74 countries worldwide. No matter where you are, we’ll deliver directly to your door.
Do you offer custom or personalized jewellery?
Yes, we do offer custom and personalized jewellery options. Contact our customer service team to discuss your requirements, and we'll be happy to assist you in creating a unique piece.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout. All transactions are processed using secure, encrypted technology.
How do I find my ring size?
We recommend using our Ring Size Guide before ordering. If you are unsure, our team can assist you in determining the correct size.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website and navigating to the Order History section. Alternatively, you can contact our customer service team with your order number, and we'll be happy to provide you with an update.
How can I contact Pear Jewels?
You can reach us by email at support@pearjewels.com or by phone at +61 413 914 282. Our customer care team responds within 24–48 hours, Monday to Friday.